Faq's
**FAQS - FLUFFY SLIDES**
1. **How does Fluffy Slides prioritize ethics and sustainability?**
*Answer:* At Fluffy Slides, we are dedicated to ethical and sustainable practices in the fashion industry. As part of our commitment, we offer pre-orders to minimize waste and overproduction, contributing to a more sustainable future. We uphold high ethical standards with our partners, ensuring the well-being of workers and fair wages in their factories. Many undergo audits based on SMETA standards.
2. **What is the return and exchange policy for Fluffy Slides?**
*Answer:* We want you to adore your Fluffy Slides products. You can return items within 30 days of delivery for an exchange, store credit, or a refund. Items must be in their original condition and are subject to denial if they don't meet our standards. The original shipping cost is non-refundable.
Please allow up to 7 business days for your return to be processed once it reaches our warehouse. If your exchange request can't be accommodated due to depleted inventory, you'll automatically be refunded. For domestic customers, choosing a refund incurs a $7 restocking fee, waived if you opt for an "exchange" or "store credit."
3. **When will my Fluffy Slides order be shipped?**
*Answer:* We typically ship all Fluffy Slides orders from our warehouse within 24-48 business hours of order placement (excluding weekends). Domestic shipments usually arrive within 7-10 business days.
Note that we can't issue refunds for shipping fees labeled "Next Day," "2 Day," etc., as this is a service offered by the shipping company.
4. **Do you offer international shipping for Fluffy Slides?**
*Answer:* Yes, we provide international shipping for all our Fluffy Slides products. While we offer free shipping, duties and taxes are the responsibility of the customer. You can choose to prepay duties and taxes at checkout. Our international parcels are processed through APC Postal, and transit times may vary.
5. **What if my Fluffy Slides items are on pre-order?**
*Answer:* Some of our most sought-after products are available for pre-order at Fluffy Slides. Pre-ordering helps reduce waste and overproduction. As soon as you place an order, your Fluffy Slides products are made and shipped. Pre-order items are clearly marked, and their shipment timelines are specified in the product description.
6. **Can I cancel or adjust my Fluffy Slides order after it is placed?**
*Answer:* Unfortunately, we can't accept order cancellations or changes after checkout for Fluffy Slides due to our quick fulfillment process, including pre-order products. Once your order is received, the fulfillment process begins. If you need to update your shipping address, please contact your local post office once you have tracking information.
1. **How does Fluffy Slides prioritize ethics and sustainability?**
*Answer:* At Fluffy Slides, we are dedicated to ethical and sustainable practices in the fashion industry. As part of our commitment, we offer pre-orders to minimize waste and overproduction, contributing to a more sustainable future. We uphold high ethical standards with our partners, ensuring the well-being of workers and fair wages in their factories. Many undergo audits based on SMETA standards.
2. **What is the return and exchange policy for Fluffy Slides?**
*Answer:* We want you to adore your Fluffy Slides products. You can return items within 30 days of delivery for an exchange, store credit, or a refund. Items must be in their original condition and are subject to denial if they don't meet our standards. The original shipping cost is non-refundable.
Please allow up to 7 business days for your return to be processed once it reaches our warehouse. If your exchange request can't be accommodated due to depleted inventory, you'll automatically be refunded. For domestic customers, choosing a refund incurs a $7 restocking fee, waived if you opt for an "exchange" or "store credit."
3. **When will my Fluffy Slides order be shipped?**
*Answer:* We typically ship all Fluffy Slides orders from our warehouse within 24-48 business hours of order placement (excluding weekends). Domestic shipments usually arrive within 7-10 business days.
Note that we can't issue refunds for shipping fees labeled "Next Day," "2 Day," etc., as this is a service offered by the shipping company.
4. **Do you offer international shipping for Fluffy Slides?**
*Answer:* Yes, we provide international shipping for all our Fluffy Slides products. While we offer free shipping, duties and taxes are the responsibility of the customer. You can choose to prepay duties and taxes at checkout. Our international parcels are processed through APC Postal, and transit times may vary.
5. **What if my Fluffy Slides items are on pre-order?**
*Answer:* Some of our most sought-after products are available for pre-order at Fluffy Slides. Pre-ordering helps reduce waste and overproduction. As soon as you place an order, your Fluffy Slides products are made and shipped. Pre-order items are clearly marked, and their shipment timelines are specified in the product description.
6. **Can I cancel or adjust my Fluffy Slides order after it is placed?**
*Answer:* Unfortunately, we can't accept order cancellations or changes after checkout for Fluffy Slides due to our quick fulfillment process, including pre-order products. Once your order is received, the fulfillment process begins. If you need to update your shipping address, please contact your local post office once you have tracking information.